Who are Port Supply's customers?
Port Supply offers competitive wholesale pricing for companies that build, sell, and repair boats and/or sell or install marine equipment. Port Supply reserves the right to approve or deny an account the right to do business with Port Supply and is the sole authority for that decision.

Is my wholesale pricing available on the Website? How do I obtain a quotation?
Prices on this site reflect the most current information available for your specific account. Port Supply is committed to being competitive with other key wholesalers. If at any time you find better competitive pricing, please call us. You may request a quote on any large or special order at any time by calling your salesperson or our sales desk at 1-800-621-6885 Option #2 (domestic), Option #4 (international).

What is Port Supply's Return Policy?
All of our products are guaranteed to be satisfactory and we will gladly accept merchandise for return and credit if you are not completely satisfied. Merchandise in new, resellable condition returned within 30 days will receive full credit. Defective merchandise will be replaced if returned with 30 days of date of purchase.

Does Port Supply charge Restocking Fees?
Items that are not in new or resellable condition, Special Orders and items returned after 30 days will be subject to restocking fees. Cut length and custom orders are not accepted for return.

What do I need to make a return?
A copy of the invoice and reason for the return must accompany any return. If you are unable to include a copy of the invoice, please email custserv@portsupply.com or call us at 1-800-621-6885 Option #3 to obtain a copy of the invoice.

Where should I ship returns?
Please return products to:

Port Supply Return Department
860 Marine Drive
Rock Hill, SC 29730

What is your Special Order policy?
We are happy to handle your special order needs. Several products on our site must be specially ordered from our manufacturers. To place an order for one of these items or any item that you do not see displayed on our site, please call our Sales Desk at 1-800-621-6885, Option #2 (domestic) , Option #4 (international). Although we will take a return for a special order item, it is subject to a 30% Restocking Fee.

What are Port Supply's Payment Terms and Policies?
Our terms are C.O.D. or PREPAID with a valid credit card until credit is approved. Standard open account terms of 1% 10, Net 30 are offered based on credit strength and your price and service level tier. To be eligible for the 1% discount, payments must be postmarked 10 days following the statement date. Credit-approved accounts will ship on an open account basis as long as the account is current. A late payment fee will be charged to the account on past due invoices at the rate of 1.5% per month.

How can I obtain open account terms?
Contact your salesperson or call our Account Services Credit Department at 1-800-621-6885, Option # 7, 3 to be reviewed for an open terms account. The Credit team will review your request and may require an updated application in order to properly review your credit history.

Why Do I Have To Enter My Credit Card Number Every Time I Order?
We welcome credit card use on our Port Supply site. As part of Port Supply's privacy and security practices, we do not store your credit card number in your account file. We request you kindly provide us with your credit card number every time you make a secure transaction.

Why Am I Charged Sales Tax On My Order?
Port Supply is required by law to charge sales tax in any state where we have a physical presence. Companies are required by the state and local tax authority to pay sales tax on all items that are sold in or shipped to a location within a state that has a physical presence. Since we have more than 300 stores, we are therefore required to charge sales tax on all purchases made within these states.

How can I avoid paying Sales Tax?
By law, we must charge sales tax on all transactions until we have a valid resale certificate on file for you.

You can avoid paying Sales Tax by providing a signed resale certificate that is valid for the state or states in which you will be receiving product. Please send all resale certificates to: Port Supply, Attn:Account Management Dept, 500 Westridge Drive, Watsonville, CA 95076 or fax to 831-761-6830

What is Port Supply's freight policy?
All orders are FCA origin. Port Supply will forward any hazardous and COD fees charged to us by various carriers.

What happens if my product arrives damaged?
In the event goods are received damaged, please file a proper claim with the transportation company involved. In all cases of damage you must keep all packing cartons and dunnage for inspection by the transportation company. Port Supply will be happy to assist you with expediting your claim with the transportation company.

What is Port Supply's On-line Privacy Policy and Practices?
Port Supply respects the privacy needs and concerns of our customers. Our goal is to be regarded as the best company in our industry. For the applicable Online Privacy Policy, click on this link.

Product descriptions, typographic, pricing and photographic errors are unintentional and subject to correction. We regret, but are not liable for, incorrect photos or typographical errors.